1. Appointment & Booking Policy

• All appointments must be booked in advance , we dont accept walk-ins .
• Some services (an hour or longer ) require a deposit to secure the appointment.
• Booking appointment outside working hours requires $20 squeeze in fee

 

2 . Deposit Policy

• Deposit is required for any service that is one hour or more longer
• Deposits are non-refundable if you cancel less than 24hours or don’t show up .
• Deposits can be transferred to a new date only once if rescheduled within the allowed time.
• Your appointment will not be confirmed until deposit is done.

 

3. Cancellation & No-Show Policy

• Please provide 24–48 hours notice for any cancellation or rescheduling.
• No-shows will be charged or may require a deposit for future bookings.
• You can’t cancel any longer service last minute during your appointment in salon , prior notice is required.

 

4. Late Arrival Policy

• A grace period of 10–15 minutes is allowed.
• Arrivals after the grace period may result in a shortened service or rescheduling, depending on availability.

 

5. Service Guarantee Policy

We guarantee our work. If you are not satisfied:

• Please contact us within 24–48 hours.
• We will offer a fix or touch-up if the service did not meet the expected result.
• No refunds for services already performed.
• All the products sold are final sale.

 

6. Consultation Policy

• Clients with allergies, sensitive skin, or medical concerns must inform the technician before the service.
• Some services may require you to come in person for consultation.

 

7. Hygiene & Safety Policy

• No extra guests or children allowed in the service area (for safety reasons)
• Clients must arrive with clean hair/face depending on the service (e.g., no eye makeup for lash services)

 

8. Product or Aftercare Policy

• Aftercare instructions will be provided.
• Results depend on following aftercare.
• The salon is not responsible for results affected by not following the instructions.

 

9. Respect & Behavior Policy

• We maintain a respectful, professional environment.
• Abusive or disrespectful behavior will not be tolerated.
• The salon reserves the right to refuse service.